1. How do I place my order?
To place an order, explore the products on our site, add the products you want to your cart and then confirm your order by completing the checkout process. By creating a membership, you can track your orders faster and easier.

2. How can I get information about product sizes?
There is a size chart on each product page. You can choose the most suitable size for you by examining the size chart. Since sizes may vary according to your brand and model, it is important to make the right choice by taking your measurements.

3. When are the products shipped?
Your order will be shipped within 2 business days at the latest after payment confirmation is received. After you deliver your products to the cargo company, a tracking number will be sent to you for cargo tracking.

4. What is the product return and exchange policy?
You can exchange the products within 3 days after you receive them, as long as they are unused and the tags are not removed. For detailed information, please visit our return and exchange page.

5. How can I make a return?
For the return process, you need to send your product back in its original packaging and unused condition, together with your invoice. After the return process is completed, a refund will be made via your payment method.

6. Who pays for shipping?
Shipping costs may vary depending on your purchase amount and delivery address. Free shipping is offered for orders over a certain amount. You can check our shipping and delivery page for details.

7. Can I find out which payment methods my products can be purchased with?
You can shop with credit card, debit card and online payment methods on our site. Your transactions are fully protected with our secure payment infrastructure.

8. Can I use a gift card?
Yes, you can use our gift cards as a payment method for purchases on our site. You can visit our related page for the validity period of your gift card and balance inquiries.

9. Can I buy your products from your physical store?
We are currently only selling online, but you can easily order your products online and have them delivered to your address. You can subscribe to our newsletter to get information about the opening date of our store.

10. Can I shop without being a member?

Yes, you do not need to create a membership. However, when you create a membership, you can benefit from order tracking, special discounts and campaigns.